Privacy Policy
Vantage Hill Partners Limited (Company No. 03807522) trading as Human Counterpart (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Vantage Hill Partners Limited
C/O 1st Floor, Blackdown House
Taunton TA1 2PX
United Kingdom
Email: support@rogerejones.com
We are the data controller responsible for your personal data.
2. What Personal Data We Collect
We may collect and process:
- Name
- Email address
- Telephone number
- Information submitted via contact forms
- Information shared during booking of diagnostic calls
- WhatsApp communications
- Technical data including IP address, browser type and usage data
We do not knowingly collect sensitive personal data.
3. How We Collect Data
- Website contact forms
- Newsletter sign-up forms
- Calendly bookings
- Email correspondence
- WhatsApp communication
- Website analytics tools
4. Lawful Basis for Processing
Under UK GDPR we rely on:
Consent
For email newsletters and insight communications.
Legitimate Interests
To respond to enquiries, conduct diagnostic calls and manage professional communications.
You may withdraw consent at any time.
5. How We Use Your Data
We use personal data to:
- Respond to enquiries
- Arrange and conduct advisory diagnostics
- Provide newsletters or insight updates
- Improve website performance
- Maintain professional records
We do not sell personal data.
6. Email Marketing
Email communications are delivered via ActiveCampaign and may in future be delivered via ConvertKit. You may unsubscribe at any time.
7. Third-Party Processors
We use trusted service providers including:
- Lovable.dev (website hosting)
- ActiveCampaign / ConvertKit (email platform)
- Calendly (booking platform)
- Google Analytics (if active)
- WhatsApp (communications)
8. Data Retention
Email subscriber data is retained until you unsubscribe. Enquiry data may be retained for up to six years for record-keeping purposes.
9. Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Request correction
- Request erasure
- Restrict processing
- Object to processing
- Data portability
You also have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.
10. Security
We implement appropriate technical and organisational measures to protect your data.